Page 46 - Sales & Service Excellence 2019
P. 46
CROSS SELL
LANCÔME BEAUTY SERVICES
AS YOU KNOW, OUR CLIENTS ARE LOOKING
FOR MORE THAN JUST PRODUCTS: THEY ARE LOOKING FOR SPECIAL MOMENTS SHARED WITH YOU THAT CAN REALLY MAKE THE DIFFERENCE!
Invite your client to live this experience: offer it graciously, without any obligation for her to purchase.
Give her the opportunity to feel the sensoriality of the products, learn their benefits and discover application techniques that she could use easily when back home.
In a playful and educational manner, invite her to discover other aspects of the brand she might not know, a combination of skincare, make-up and fragrance. Open the doors to Lancôme for her.
Thanks to you, your client will have a new perception of the brand, rediscovering it in a different way.
Refer to Lancôme Beauty Services "Come Glam with us".
From a few minutes to more than an hour, our role is to educate your client and train her how to enhance her beauty.
44 SALES & SERVICE EXCELLENCE
