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THE 4KEY MOMENTS OF THE CLIENT PATH CONVERSATION
WELCOME FINDING NEEDS
RECOMMENDING A ROUTINE
SEATED SERVICE
Lancôme Attitude is a module developed by the Lancôme Retail Excellence Education team, with the objective to develop your skills on being more convin- cing and empathetic in your conversation with clients, while optimizing verbal & nonverbal language (body language, tone of voice...).
When dealing with customers, What we say is very important, but how we say it has been proved to be even more important!
In fact, nonverbal communication represents more than 50 % of the message that you are trying to convey when speaking with someone.
How to improve nonverbal communications? Let’s share key elements inspired by the “Lancôme Attitude Module”.
The Lancôme Attitude Module is available on retailme.pro. 40 Also, an e-module is available on MyLancome.com
