Page 16 - Sales & Service Excellence 2019
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WELCOME TO LANCÔME
IDENTIFY YOUR CLIENT THEN CONNECT!
a client who is looking around, but not asking for help
This client wants to know that you are available at any moment without pressure on her part to engage in a dialogue right away. She may want to look, experiment or play with products. Welcome your client and encourage her to stay and discover products on her own. Let her know that you are available to answer her questions and offer advice when she’s ready.
a client is asking for your advice
This is your opportunity to share an unforgettable moment with her. Invite her to have a seat and make sure she is comfortable. Open a consultation and ask questions to get to know her and her beauty needs. Offer skincare, make-up or fragrance solutions according to her needs, and engage her in discovering them with a demonstration on her hand or directly on her face.
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SALES & SERVICE EXCELLENCE
