Page 21 - Sales & Service Excellence 2019
P. 21

                foundation
When your client asks about foundation, here are the questions you may ask:
Which Foundation result do you want? Do you have any shine? Does your skin feel tight?
make-up
Your client is asking about make-up looks and colours:
Do you prefer natural or sophisticated results? What is your Make-up routine?
Which products do you use every day?
What colours do you like?
fr agr ance
When your client asks about fragrances, try to unders- tand her exact needs:
Is it for you or for a gift?
What Fragrance do you wear?
What do you like about this Fragrance?
Why would you change your fragrance today?
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