Page 23 - Sales & Service Excellence 2019
P. 23
Neglecting the person accompanying the client, considering him/her as a non-buyer and thus non-customer. A person who feels ignored will have a tendency to be negative.
Turning your back to one of the clients.
Not taking into account the attitude or needs of the accompanying party.
Excluding the person accompanying the client from the dialogue.
Showing you are annoyed by the attitude
of the accompanying party or something they say.
SALES & SERVICE EXCELLENCE 21
