Page 42 - Sales & Service Excellence 2019
P. 42
LINK SELL & CONFIRM
SKINCARE
Recap the routine
through usage
for an easy way to link-sell. Show gestures on your face and demonstrate how much and how to apply and blend the product on her hand.
“Apply and blend your moisturizer on a perfectly cleansed skin, avoiding your eye area. Next, apply your eye care.”
If not purchased, suggest
a Cleansing Refill
for a quick win. Show Lancôme’s best-sellers: Bi-Facil, Tonique Confort and Galatéis Clarté. “Have you packed your cleanser?”
If not purchased, especially
for Asia, UV Expert
is also a link-selling quick win when
recommending skincare!
“UV Expert protects your skin against UVA + UVB rays.
The “light as a feather” texture is comfortable and easy to wear under foundation.”
40 SALES & SERVICE EXCELLENCE
