Page 49 - Sales & Service Excellence 2019
P. 49
1. WELCOME TO LANCÔME
2. LISTEN & UNDERSTAND NEEDS
3. RECOMMEND & DEMONSTRATE
4. LINK SELL & CONFIRM
5. CROSS-SELL
6. CLOSE SALE & CELEBRATE
7. BUILD LOYALTY
CLOSE SELL
& CELEBRATE
LE RÉCAP'
SALES & SERVICE EXCELLENCE 47
