Page 7 - Sales & Service Excellence 2019
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LA VIE EST BELLE
EN LANCÔME!
bonjour, welcome to lancôme!
We are proud to have you as part of the world’s leading cosmetics brand.
As one of the 15,000 ambassadors around the world who are welcoming our Lancôme clients every day, and together with all the retail teams working closely by your side, your role is to deliver an experience that has to be unique: a timeless interlude when pleasure and confidence blend seamlessly with service and expertise.
We all have the same objective: welcoming women to Lancôme and ensuring that they will leave happier.
Through this journey, you will welcome your clients, start a friendly conversation, ensure through this conversation that you perfectly understand their needs, offer them solutions to make their Lancôme beauty routine easier and more enjoyable, show them the best way to use their products, seduce them with intelligence and elegance--so they will want to come back again and ask personally for your service.
This guide is here to show you, step by step, how to achieve this unique experience, and be the flag bearer of Lancôme’s Sales and Service Savoir Faire!
SALES & SERVICE EXCELLENCE 5
