Page 11 - Sales & Service Excellence 2019
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GROOMING • ATTITUDE • WELL-BEING
1. WELCOME TO LANCÔME
2. LISTEN & UNDERSTAND NEEDS
3. RECOMMEND & DEMONSTRATE
4. LINK SELL & CONFIRM
5. CROSS-SELL
6. CLOSE SALE & CELEBRATE
7. BUILD LOYALTY
WELCOME TO LANCÔME
MINDSET & GREETING
SALES & SERVICE EXCELLENCE 9
