Page 13 - Sales & Service Excellence 2019

Smile and welcome your client warmly.
Be attentive to the arrival of your client and make yourself available to listen to her expectations. If you are servicing other clients, make eye contact and smile so they will know that you have seen them and that you will attend to them soon.
Not smiling.
Bad posture: leaning against
your counter, sitting down, placing elbows on the counter, crossing arms, chewing gum.
Not making eye contact with clients; ignoring her arrival.
Engaging in personal conversations with other beauty advisors or store associates. Not welcoming the client appropriately because lunch time or closing time is approaching.
Adopting arrogant behaviour, a distance, even if courteous, justified by a certain (false) idea about luxury.
SALES & SERVICE EXCELLENCE 11