Page 29 - Sales & Service Excellence 2019
P. 29

                4. Refresh and prepare skin.
Refresh your client’s hands with Eau Micellaire
Douceur, the texture is a pleasure.
5. Apply a small amount of product
on the back of your client’s hand
with the spatula:
• Massage-in half of the product on half of her hand, then comment on the texture’s assets.
• Let her massage in the other half then ask her how she feels about the texture, the fragrance...
• Share application tips by mimicking the gesture on your face.
• Finally, disinfect the spatula with a cotton pad dampened in alcohol and put it on a tissue.
 SALES & SERVICE EXCELLENCE 27
 























































































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