Page 27 - Sales & Service Excellence 2019
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3. Try texture(s) on her hand
with the right gestures – see next pages.
“Let me apply Advanced Génifique and your moisturizer on your hand, so you can see how both textures can easily be layered without feeling any greasiness.”
4. Give her tips and advice on how, when and how
much of each product should be applied at home.
“Every morning, apply a pea-sized amount of your moisturizer on your face, avoiding the eye area, where you will apply your eye cream.”
5. Offer her a service
to actually try the products, feel them on her face and to also discover other products that she might like.
“Let’s just sit down quickly, so I can demonstrate the texture of Advanced Génifique on your face and refresh and illuminate your complexion.”
SALES & SERVICE EXCELLENCE 25
