Page 26 - Sales & Service Excellence 2019

RECOMMEND & DEMONSTRATE
SKINCARE
RECOMMENDATION
your client asked
for a skincare product
1. You have asked for
her concerns and routine,
so you know if she uses a serum, a cream or both. Be sure that what you are suggesting is adapted to her current routine, in quantity of products and in benefits she will perceive.
“As your main concern is lifting and firmness, I recommend Renergie Mult-lift as your daily moisturizer.
2.
Introduce her
to Génifique
Madam, would you like to see your skin visibly younger and glowing in just 7 days? Let me show you Advanced Génifique which you will use just before applying your moisturizer.”
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S S A A L L E E S S & & S S E E R RV V I I C C E E E E X XC C E E L L L L E E N N C C E E